Refund policy
Refund policy
Credit, Refund & Cancellation Policy
ALL RETURN MUST BE FORWARD BACK TO US WITHIN 30 Days of DELIVERY DATE
CREDIT ONLY will be issued for BOOK purchases only. Newspaper subscriptions, magazine subscriptions and/or Single-Shot Magazines are NOT eligible for refunds and/or credits.
CREDIT ONLY will be issued if a book is unavailable or out of stock.
CREDIT ONLY will be issued for books that are returnable to our warehouse
* Please Note - Returnability information is below the description of the book.
CREDIT ONLY will be issued for books returned to us by the facility due to unacceptable content and only if those specific books are returnable to our warehouse.
REFUNDS ONLY will be issued for books that are returned to Corrections Book Store Publishing LLC due to us not being an approved vendor at your facility. All returned books must include a “Notice of Rejection” form from the facility in order to be eligible for a full refund.
REFUNDS ONLY Original payment method will be the ONLY form of reimbursement for accepted returns.
REFUNDS/CREDITS do not include shipping and handling fees.
NO REFUNDS/NO CREDITS will be issued for returned item(s) that are damaged and not in original condition as shipped. Examples include: Damaged Cover, Bent Pages, Staples in Pages, Markings, Holes, etc.
IMPORTANT NOTE: All non-returnable books are noted in the book’s description. We will gladly reship your non-refundable book(s) to an alternate address of your choice. You must provide applicable shipping and handling rates for the number of books reshipped to an alternate address. If we do not hear from you within thirty (30) days, the books will be donated to charity.
IMPORTANT NOTES REGARDING NEWSPAPER SUBSCRIPTIONS:
ALL SALES ARE FINAL! NO REFUNDS, CREDITS, OR CANCELLATIONS. Corrections Book Store Publishing LLC cannot offer refunds, credits, or cancellations for newspaper subscription purchases. The reason for this is that our newspaper publishers do not allow for refunds, credits or cancellations once an order is processed.
The newspaper subscription you purchased for your loved one is a MAIL subscription. It is not a daily delivery subscription. Therefore, your loved one will not receive newspapers every day nor every other day. Please allow 3-7 days per dated issue to be delivered to his/her correctional facility. Because it is a MAIL subscription, he/she can expect to receive their newspapers sporadically. This means that some days, he/she may not receive a newspaper, while other days he/she may receive more than one (1) issue.
All newspaper subscriptions are delivered by the USPS. Once a newspaper is mailed, it is the sole responsibility of the USPS to deliver the newspaper to his/her correctional facility. Corrections Book Store Publishing LLC has no control over when newspapers will be delivered to his/her facility by the USPS.
REASONS FOR DELIVERY DELAYS BY USPS: Reasons for delays in receiving his/her newspaper by the USPS may include the following: holidays; inclement weather; facility lockdowns, etc.
Once the newspaper is delivered to the correctional facility, it is up to the correctional facility to distribute the newspaper to your loved one. Corrections Book Store Publishing LLC has no control over when the facility distributes newspapers to inmates. For questions or concerns, please contact the facility’s Mail Room.
If your loved one has not received any issues of his/her newspaper within the first ten (10) days of subscription start date, please contact us via email at info@correctionsbookstore.com so that we can look into the subscription and resolve the issue.
Newspaper Publishers allow for change of address ONLY. Please notify us as soon as possible if your loved one’s address changes so that we can update his/her information with the newspaper publisher. The correctional facility is responsible for forwarding all incoming mail, including newspapers, to his/her new address up to thirty (30) days of relocation. Corrections Book Store Publishing LLC is not responsible for any missing newspaper editions due to change of address.
IMPORTANT NOTES REGARDING MAGAZINE PURCHASES:
ALL SALES ARE FINAL! NO REFUNDS, CREDITS, OR CANCELLATIONS. Corrections Book Store Publishing LLC cannot offer refunds, credits or cancellations for magazine subscriptions or single-shot magazine purchases. The reason for this is because our Clearing House does not allow for refunds, credits or cancellations once an order is processed. Please be sure to check with the correctional facility’s guidelines prior to purchasing magazines as some facilities allow for magazine subscriptions ONLY and do not allow single issue magazines.
Magazine subscriptions ship directly from Publishers Clearing House. Some magazine subscriptions may take 6-12 weeks before the first issue is received. If your loved one has not received his/her first magazine subscription issue sixty (60) after purchase, then you should contact us. All “Single Shot” magazines ship directly from our New York headquarters. Please allow 7-14 days for delivery by the United States Postal Service.
Magazine Publishers allow for change of address ONLY. Please notify us immediately if your loved one’s address changes so that our Clearing House can process this change of address. It is the responsibility of the correctional facility to forward all incoming mail, including newspapers and magazines, up to thirty (30) days after your loved one has been relocated to a new facility. Corrections Book Store Publishing LLC is not responsible for any missing magazine issues due to change of address.
Magazine Publishers may cancel a subscription without notice. If this happens to your order, we will forward a similar product to substitute your original selection.
Internet Returns Policy
Only qualified books purchased on www.correctionsbookstore.com may be returned for a refund. In order for your return to be accepted, you must do the following:
* Include your packing slip and the completed return form with your item(s).
* Return your item(s) in original, undamaged and re-saleable condition.
* Return item(s) within thirty (30) days from date of delivery.
* Ship all returns with the completed form to:
Corrections BookStore Publishing LLC
P.O. Box 924
Englewood Cliffs, New Jersey 07632
ATTN: RETURNS
(219) 837.1330
in@correctionsbookstore.com
*Corrections BookStore Publishing LLC does not accept returns for books containing cassettes, DVDs, CDs, software, and/or other electronic media products that have been opened.
*Shipping charges are not refundable.
*The original payment method will be the form of the reimbursement of accepted returns.
*Shipping costs will be paid by Corrections BookStore Publishing LLC ONLY if the item is damaged or if an incorrect item was shipped in error.