Our Office hours are Monday- Friday 10am - 5pm EST We are CLOSED ON WEEKENDS & ALL LEGAL HOLIDAYS. Best Way to Contact US - Is Via our Chat Service - Visit Button at Bottom of this Page. Our Chat service allows text messages and emails to be translated between our customers in real time. Most Commonly Questions can be Answered here. You can track your orders, ask questions etc... Our Staff is available for you. Phone: 219.837.1330 - E-Mail: info@incorrectionsbookstore.com

NO - PLEASE CONTACT THE FACILITY AS SOME FACILITIES ONLY ALLOW PUBLICATIONS DELIVERED FROM THEIR LIST OF APPROVED VENDORS! YES, we ONLY service Indiana Facilities and we are APPROVED at most Federal Prisons, State Prisons, Correctional Facilities, Detention Centers, Sheriff's Dept., County & City Jails Etc....... We are a FULL-SERVICE Publishing company - Not a Third-Party Company. Please contact the facility's Mailroom with any questions or concerns and to be assured your order will be received from us.

📄 Indiana Corrections Bookstore Policys

At Corrections Bookstore, we take pride in providing a reliable and respectful service to our customers and their incarcerated loved ones. Due to the nature of our business including restrictions imposed by correctional facilities our refund policy is outlined below.

✅ Eligible Refunds

You may be eligible for a refund in the following cases:

Rejected Orders:

If the correctional facility rejects the shipment due to vendor restrictions, a refund will be issued minus the shipping fee.

If a book is returned due to content restrictions and is marked as returnable by the publisher, a refund or store credit will be issued once the item is returned to us.

⚠️ Non-Refundable Situations

Books marked as “non-returnable” by the publisher (as noted in the product description) cannot be refunded.

Orders that have already been processed, packed, or shipped are not eligible for cancellation or refund.

Shipping fees are non-refundable once the order has left our facility.

If an order is returned or rejected and the item is non-returnable, we can reship the item to a home address, with shipping costs paid by the customer.

💵 Cancellation Policy

Orders may be canceled within 48 hours of placement, provided they have not yet been processed or shipped.

A 20% processing and restocking fee will apply to canceled orders.

Customers may choose to receive a full store credit instead of a refund to avoid the cancellation fee.

🚫 Correctional Facility Limitations

Please note that each facility has its own mailroom policies. It is the customer’s responsibility to confirm that:

The facility accepts books from Corrections Bookstore (We are a full-service publishing company, not a third-party vendor)

The recipient is eligible to receive books and how many at one time

The correct inmate name, ID number, and facility address are provided

We are not responsible for orders rejected due to incorrect or incomplete inmate information.

🔄 Backorders & Substitutions

If an item is on backorder and not expected to arrive promptly, we can offer a substitute title of equal or greater value.

📬 Need Help?

Please contact our customer service team for any questions 📧 support@incorrectionsbookstore.com

Please log into your account / as you must log in - Once into your account at the top of your order page select “Request Order Correction.” There, you can submit any updates to the inmate’s name, ID number, facility address, or other order details.
Request Order Correction